Frequently Asked Questions

Items may be returned within 14 days of delivery for a refund or exchange, provided they are unworn, unwashed, in original condition with tags attached. Read the full Return & Refund Policy.

Processing and delivery times vary by destination and carrier. Once your order ships, you will receive a confirmation with tracking details. For a current estimate to your region, please reach out through Customer Service.

Yes — we accept exchanges for a different size, or for the same item in a different available color, subject to inventory. If the replacement is unavailable, you may choose a refund or store credit.

Signed-in members can review their orders under profile → order history. Once your order ships, carrier tracking details are included in your shipping confirmation.

Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos. If the issue is our error or a manufacturing defect, we will provide a replacement or full refund, including applicable shipping costs.

Visit the Customer Service page for contact information and a direct message form.

If your order has not yet shipped, contact Customer Service as soon as possible with your order number and we will do our best to cancel it. Once an order has shipped, it can no longer be cancelled — but it may be returned under our Return & Refund Policy.